Complaintants say PerfectTix.com has spotty record of customer service, BBB reports
The Better Business Bureau of Minnesota and North Dakota (BBB) is issuing an alert about PerfectTix.com, an online ticket broker based in downtown Minneapolis.
The BBB has given the company an “F” rating due to a pattern of complaints involving customer service and seven complaints being closed as unanswered.
“People turn to this company — and others like it — when they’re desperate to see a game, a theater production or a performer in concert,” said Dana Badgerow, president and CEO of the BBB of Minnesota and North Dakota in a news release. “However, the secondary ticket market generally always involves increased costs and, sometimes, increased risk.”
On its website, PerfectTix.com states the company “specialize(s) in hard to get concert tickets for “Sold Out” shows and sporting events.” Complaints against the company allege the cost of tickets purchased were higher than expected due to service fees and undisclosed taxes, which some customers state weren’t assessed until after the original credit card transaction had closed.
In some cases, customers state they were quoted a ‘per ticket’ price and then discovered later the quoted costs did not include service fees. Some complainants allege their calls and emails to the company were not returned. Others allege they were treated rudely by company personnel.
PerfectTix.com has responded to and resolved three of the 10 complaints filed against them. In their responses, the company stated that in some cases they’re acting as a broker and any service fees assessed were assessed by the third party entity the tickets were actually purchased from. They also cited a policy they say all customers agree to wherein all sales are final.
When searching for tickets at a given venue online, consumers should make sure they’re visiting the official website for that venue. Sometimes general Internet searches will bring you to secondary ticket websites which may sell tickets to games or performances at that particular venue, but are not directly associated with them. These tickets will generally always cost more.
Consumers should also be aware prices for tickets purchased on the secondary market can be significantly higher than the ticket’s actual face value. The BBB recommends that potential customers thoroughly review and understand the policies on pricing, cancellation, refunds and service fees before making a commitment to purchase.
Other tips for consumers searching online for event tickets include:
• Research the company at bbb.org
• Before buying from an online ticket broker, look for the BBB logo on the website and click on it to make sure it is real. The BBB’s dynamic seal should take you directly to the BBB Business Review. Shoppers should always look in the address box for the “s” in https:// and in the lower-right corner for the “lock” symbol before paying.
• If you buy tickets through an online auction site, choose a seller with a long history of satisfied customers. Scammers can hijack old accounts, so make sure the seller has recently sold other tickets.
• Ticket buyers also should be wary of sellers who try to lure buyers from a legitimate site to another site for a “private” transaction. Scammers often want to conduct their business on sites with names that mimic well-known companies but are actually fakes.
• If you are buying tickets through an online classified ad site, never pay the seller by wire transfer. You will have no way to get your money back if the tickets do not arrive or are counterfeit.