MNsure hires outside vendor to help field calls
ST. PAUL — Outside reinforcements are on the way for the beleaguered MNsure call center.
During a meeting Wednesday in St. Paul, the board of Minnesota’s new health insurance exchange hired an outside call center vendor at a cost of up to $750,000. The move should help address caller complaints about long waits — up to two hours on average at one point — for help.
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