AUSTIN, TX (July 2019)—The National Alliance for Insurance Education & Research has announced that Joni Ebert is the 2019 Outstanding CSR of the Year recipient for the state of Minnesota.
To qualify for this top state honor, Joni submitted the winning essay on the topic, “Many agencies recognize the professionalism and knowledge of Account Managers and CSRs who successfully weave sales into their day-to-day responsibilities. Please summarize the sales training (if any) you’ve received from your agency or company and discuss what you believe are the three (3) most effective sales techniques or tools that make you a better Account Manager/CSR.”
Additionally, Joni was selected for having demonstrated outstanding service and professionalism within the insurance community. Her insurance career started in 1977, when she was a junior in high school. She enrolled in an on-the-job training program. “I love what I do and have been blessed for 42 years to have not just a job, but a life in the insurance world,” said Ebert. “I want clients to see me as a loyal and committed professional, both in the office and out in the community.”
“Joni was chosen as a state winner for exemplifying the characteristics and qualifications required to be eligible for the prestigious National Outstanding CSR of the Year Award,” stated Dr. William T. Hold, Ph.D., CIC, CPCU, CLU, President of the National Alliance. “She represents the backbone of the insurance community, those customer service representatives distinguished for providing exceptional service on a daily basis.”
Joni receives a framed certificate, embossed with the special Outstanding CSR of the Year bronze medallion symbol, and is now one of 38 individuals eligible for the national honor. The national award carries a $2,000 cash prize and scholarship for the recipient’s employer to any program offered by The National Alliance. The national winner also receives a distinctive gold and diamond lapel pin cast with the Outstanding CSR of the Year emblem. Additionally, the winner’s name will be inscribed on a sculpture permanently displayed at the national headquarters in Austin, Texas.
Weizenegger-Engel Insurance has been in business more than 70 years and currently serve more than 1,500 businesses and families. Weizenegger-Engel Insurance is owned by Federated Mutual Insurance Company, based in Owatonna, Minnesota. W-E was named one of Western National Insurance Group’s Circle of Excellence Agencies for 2019 based on performance and growth from 2013–2018 and met the high standards of professional excellence and integrity.