Digital members and print subscribers are invited to the Brainerd Dispatch “Coffee and Conversations” event 1-3 p.m. Wednesday, Nov. 20, at our offices at 506 James St.

The get-together is a chance for you, our loyal readers, to visit our offices, have a look around and ask us questions about anything related to our industry.

And when we say anything, we really mean it and welcome any questions. Have you ever wondered how we cover the news we cover? What a reporter’s day looks like? How a newspaper is put together from start to finish? Our news team will be on hand to answer any questions.

The Dispatch has been through several changes this year, starting with a new website and culminating with the requirement of payment for our web content.

Though we did, for a brief time, employ such a paywall about six years ago, we realize the switch from free content to paid content has, and will, take some adjustment. For the first 115 years, getting the news from the Brainerd Dispatch meant paying for a copy of the printed newspaper. The advent of www.brainerddispatch.com in 1996 resulted in delivering the news in a different way. And for 23 years our readers were able to peruse local, state and national news offered by the Brainerd Dispatch on its website — free of charge.

That changed Oct. 8, when our site went behind the paywall, but top-notch customer service is our goal and we welcome any feedback from our customers.

We understand there may be some frustration with the addition of a paywall and memberships, but that’s another reason for you to come to “Coffee and Conversations” — we’ll be here to help answer any questions regarding access to your account and our website or e-edition.

With the paywall we know there’s an expectation of added value for our members. Already, comprehensive memberships come with unlimited digital access to content not just from the Brainerd Dispatch but from newspapers across a four-state area in addition to e-edition access, personalized newsletters and alerts, member discounts and events.

But that doesn’t mean we are done improving our products. Our goal remains to provide more and better content on our websites, adjust our print edition with stories readers want and to reach out further through our social media. You can help us on that path.

Cider and coffee will be provided for our “Coffee and Conversations” event. We do ask members and subscribers to go to https://bit.ly/2qgXEEa to RSVP.

It will be the first of a series of events hosted in the coming year to those who have maintained their connection with the Dispatch.

We value you as loyal readers of the Brainerd Dispatch and we are proud to be delivering you your local news on a daily basis. We hope to see you all at the Brainerd Dispatch on Wednesday, Nov. 20.