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Crow Wing County reduces time to record documents

Crow Wing County reduced recording time for deeds and other documents by 81 percent, according to County Recorder Mark Liedl. A year-end report released by the Land Services Department indicates the county reduced recording time from an average 1...

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Crow Wing County reduced recording time for deeds and other documents by 81 percent, according to County Recorder Mark Liedl.

A year-end report released by the Land Services Department indicates the county reduced recording time from an average 14.4 days in 2014 to 2.7 days in 2018.

"During the last four years, we made a concerted effort to promote and broaden the use of electronic recording, which has helped speed up the process for customers," Liedl said in a news release. "We went from a factory assembly-line approach to an integrated customer-focused approach that has made a huge difference."

According to County Land Services Director Gary Griffin, the new recording process eliminated redundant tasks and handoffs, which contributed to delays in recording documents and the time it took for original recorded documents to be returned to taxpayers.

"The fact that we have achieved an 81 percent improvement while also reducing our full-time staff positions by three since 2014 is a testimony to the dedicated staff and leadership at Land Services," Liedl said. "They improved services dramatically and saved hundreds of thousands of property tax dollars at the same time."

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Land Services Recording Supervisor Doug Hansen said the county tracked the average recording time for all documents recorded in 2017 and 2018 and compared this to the average recording time in 2016 before the new procedures were put in place.

The result: average recording time was reduced by 64 percent over the past two years, from 7.4 days in 2016 to 2.7 days in in 2017 and 2018, combined, even though the number of documents submitted for recording increased by 3 percent during the same period.

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