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More than 150,000 AT&T customers lose service

Outages started being reported across Minnesota as early as 7:50 a.m. Tuesday morning.

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BAXTER — A service outage affecting about 155,000 AT&T customers Tuesday, Oct. 11, was caused by a repair crew working in Minneapolis, company officials reported.

Most of the service to the state was restored Wednesday, said Ryan Harrison, Baxter AT&T assistant store manager.

“The outages started happening around 7:50 a.m., but it was around 1 p.m. when we got notified that they figured out the cause of the incident,” Harrison said. “There was a third-party utility company going to do service on a tower in Minneapolis and they had cut two fiber lines, which shut down service to, I think it was, 124 towers from Minneapolis to Detroit Lakes.”

The Crow Wing County Sheriff’s Office notified residents, through social media and its website, of the outage about 9:17 a.m. Tuesday and asked them to use a landline or the emergency SOS feature on the phone if anyone needed to call 911.

Screenshot of the Crow Wing County AT&T outage notification.
Screenshot Tuesday, Oct. 11, 2022, of the Crow Wing County AT&T outage notification.
Brainerd Dispatch / Tim Speier

Harrison said partial service, including his own, was restored around 5:30 p.m.Tuesday. However, he noted some of the towers around the area were experiencing problems again Wednesday afternoon.

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“I am actually looking at the coverage map right now because I am receiving reports from a few people that they're experiencing service issues. And it looks like there are a couple of towers down,” Harrison said.

Harrison said they have not received notification on the cause of the smaller interruptions happening Wednesday or when full service would be restored.

If customers continue to experience outages, Harrison recommends restarting their cellphones and if interruption continues, contact an AT&T representative.

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TIM SPEIER, staff writer, can be reached on Twitter @timmy2thyme , call 218-855-5859 or email tim.speier@brainerddispatch.com .

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Tim Speier joined the Brainerd Dispatch in October 2021, covering Public Safety.
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