MNsure extended a special enrollment period for Minnesotans who began the enrollment process but experienced difficulty, preventing enrollment in time to beat the Feb. 15 deadline.
Those who were "in line" will have their enrollments processed during a special enrollment period.
"In line" is defined as anyone who took any of the following steps with the MNsure system:
• Submitted a paper application before Feb. 15.
• Submitted a manual identity proofing request on or before Feb. 15.
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• Created an account.
• Filled out/submitted an application but didn't complete an enrollment.
The special enrollment period begins 8 a.m. today, Feb. 17, and runs through 5 p.m. Friday for consumers who created an account at MNsure.org and for consumers who submitted an application but did not complete enrollment. Those consumers must reach out to the MNsure Contact Center to complete their enrollment by 5 p.m. Friday for March 1 coverage. MNsure.org is closed for maintenance until 8 a.m. today. Consumers who submitted manual identity proofing requests or paper applications will need to follow up promptly when they hear from MNsure to complete their enrollment. MNsure will reach out to these consumers beginning today.
Any consumer with questions about their "in line" status should call the MNsure Contact Center. Consumers who completed their enrollment before or on Feb. 15 and who saw the online confirmation page once their enrollment was complete are finished with their enrollment process.
"I want to assure Minnesotans who took any of these steps of one clear message - if you were in the process of enrolling, we'll work with you to get into coverage," said CEO Scott Leitz in a news release. "A small number of consumers may have encountered issues that made enrolling challenging over the weekend, and MNsure is taking action to ensure everyone gets the coverage they need."
After the Presidents Day holiday, the MNsure Contact Center - 855-366-7873 - operating hours resume today when the Contact Center is open 8 a.m. - 8 p.m. Monday through Friday, and Saturday and Sunday 8 a.m. - 4:30 p.m.
