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Essentia Health launches substance use disorder hotline

“We’ve made great strides to increase the number of medical providers who can offer medication for opioid use disorder.” -- Kelly Black, Essentia Health’s opioid treatment program manager

Essentia Health St. Joseph's Medical Center Exterior Dusk3.jpg
Essentia Health-St. Joseph’s Medical Center Wednesday, Nov. 18, in Brainerd. Kelly Humphrey / Brainerd Dispatch
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Essentia Health developed a new 24-hour hotline to connect patients with a substance use disorder provider near them.

The hotline was created as a service to the communities Essentia Health serves and is open to anyone. Services can be accessed by calling 833-677-1262.

“The purpose of the 24/7 substance use disorder hotline is to help remove barriers to connect patients ... directly to an appointment with an Essentia Health provider for nonjudgmental care,” stated Kelly Black, Essentia Health’s opioid treatment program manager, in a news release.

The program uses medicines, such as Suboxone, and therapy to reduce cravings and withdrawal. Essentia Health has a staff of more than 30 trained providers across its service areas and plans to have an additional 40 trained providers within the next year.

“Opioid use disorder is a chronic, relapsing condition, the treatment of which falls within the scope of practice for family physicians,” Black stated. “With appropriate medication and supporting services, patients are more likely to enter full recovery.”


Essentia’s care team offers personalized care to patients and families suffering from the chronic disease of substance use disorder, including alcohol, tobacco, vaping, opiates, methamphetamine and marijuana.

The clinic-based program provides education and an individualized, patient-centered treatment plan to help with withdrawal symptoms. It also helps connect patients with community resources.

Care is provided in a safe, supportive environment and families can be involved in treatment plans, depending on the patient’s preferences, the release stated.

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